Terms and Conditions of Use V. 2.0 updated on 08/05/2018
This site is owned by La Casa di Venere srls and is subject to unified legal notes valid for all online structures owned by: La Casa di Venere srls
The offer and sale of products made on the website www.tuttocapelliestetica.com hereinafter "website" are governed by these General Conditions of Sale updated to EU Directive 2011/83/EC (amending Directives 93/13/EEC and 1999/44/EC and repealing Directives 85/577/EEC and 97/7/EC) on e-commerce and distance selling.
The Customer is required to carefully read these general conditions of sale before submitting their purchase order. The forwarding of the purchase order implies full knowledge and express acceptance of both the aforementioned general conditions of sale. The Customer is required, once the online purchase procedure has been concluded, to print and keep these general conditions of sale and the related order form, already viewed and accepted.
1. Object
1.1 These General Conditions of Sale have as their object the sale of products carried out online via e-commerce service on the site www.tuttocapelliestetica.com hereinafter "website"
1.2 The products sold on the site can be purchased and delivered exclusively in the countries where the company ships. Any orders for shipments to be made outside of these countries will be automatically rejected during the order processing procedure.
2. Subjects
The products are sold directly by the company La Casa di Venere srls with registered office in Italy, in Via stromboli 75/77 – 87032 Amantea (CS).
For any information request, you can contact the sales representative by email at the following address: servizioclienti@bellezzafemminile.it
2.2 These General Conditions of Sale govern the offer, forwarding and acceptance of purchase orders for products on our "website" and do not govern, however, the provision of services or the sale of products by parties other than the Seller that are present on our "website via links, banners or other hypertext links. Before forwarding orders and purchasing products and services from parties other than the Seller, we suggest checking their conditions of sale, because the Seller is not responsible for the provision of services by third parties other than the Seller.
2.3 The products are sold to the Customer identified by the data entered when completing and sending the order form in electronic format with simultaneous acceptance of these General Conditions of Sale.
2.4 The product offers on our "website" are aimed at adult customers.
If you are under 18 years of age, in order to purchase on our "website", you must first have the consent of one of your parents or a legal guardian.
Remember: this always applies, not only to our site, but to all the sites you visit on the Internet: when browsing the Internet you see or are asked for information that you do not understand or are not clear to you, always ask your parents for help.
By placing an order through this website, you guarantee that you are of age (18 years of age) and that you have the legal capacity to enter into binding contracts.
2.5 The Customer is prohibited from entering false and/or invented and/or fictitious names in the online order procedure and in further communications. The Seller reserves the right to legally pursue any violation and abuse, in the interest and for the protection of all consumers.
2.6 By accepting these Conditions of Sale, you also exempt the Seller from any liability arising from the issuance of incorrect tax documents due to errors in the data provided by you when placing the order online, you as a customer being solely responsible for their correct entry.
2.7 The sales prices on this site may be different from the sales prices in our stores as the management of online sales may be entrusted to third-party companies that in some cases entrust the shipments directly to the manufacturers or may carry out the management from other points of sale or warehouses. The sales prices may be different from other sites belonging to the "La Casa di Venere srls" group as the sales strategies may be different.
3. Sales via e-commerce service
3.1 An online sales contract means a distance contract for the sale of movable goods (hereinafter Products) stipulated between you, as a Customer, and LA CASA DI VENERE, as a Seller, within the scope of an e-commerce service organized by the Seller who, for this purpose, uses the remote communication technology called Internet.
3.2 To conclude the contract of a purchase of one or more Products, you must fill out the order form in electronic format (hereinafter the Order) and send it to the Seller via the Internet following the relevant instructions.
3.3 The Order contains:
a reference to these General Conditions of Sale;
information and images of each Product and the relative price;
the means of payment that you can use;
the methods of delivery of the Products purchased and the relative shipping and delivery costs;
a reference to the conditions for exercising your right of withdrawal;
the methods and times for returning the products purchased.
3.4 Although LA CASA DI VENERE constantly adopts measures to ensure that the photographs shown on the Site are faithful reproductions of the original products, including the adoption of every possible technological solution to minimize inaccuracies, some variations are always possible due to the technical characteristics and color resolution characteristics of the computer you are using. Consequently, the Seller will not be liable for any inadequacy of the graphic representations of products shown on the Site if due to the aforementioned technical reasons, since such representations have a merely illustrative function.
3.5 Before concluding the contract, you will be asked to confirm that you have read the General Conditions of Sale including the Information on the right of withdrawal and the processing of personal data.
3.6 The contract is concluded when the Seller receives your Order Form via the Internet, after verifying the correctness of the data relating to your order.
3.7 The language available to conclude the contract with the Seller is Italian and the applicable law is Italian.
3.8 Once the contract is concluded, the Seller will take charge of your Order for its fulfillment.
4. Fulfillment of the Order
4.1 By transmitting the Order via the Internet, you unconditionally accept and undertake to observe, in your relations with the Seller, these General Conditions of Sale.
4.2 Once the contract has been concluded, the Seller will send you, by email, an Order Confirmation, containing a summary of the information already contained in the Order.
4.3 The Seller reserves the right, before sending the Order Confirmation, to request from you via email or the telephone number indicated by you, further information with reference to the Order sent by you via the Internet.
4.4 The Seller may not process your purchase orders that do not provide sufficient guarantees of solvency or that are incomplete or incorrect or in the event of unavailability of the products. In these cases, we will inform you by email that the contract has not been concluded and that the Seller has not followed up on your Order, specifying the reasons. In this case, the sum previously committed to the Customer's payment method will be released.
4.5 If the products presented on the website are no longer available or on sale after the Order has been sent, the Seller will inform you promptly and in any case within thirty (30) working days from the day after you sent your order to the Seller, of the possible unavailability of the Products ordered. In this case, the sum previously committed to the Customer's payment method will be released.
4.6 Each sale made by the Seller through the online sales service may concern one or more products, with no limit on the quantity for each item.
4.7 La Casa di Venere srls reserves the right to refuse orders without any reason or from a customer with whom there is an ongoing legal dispute relating to a previous order. This also applies to all cases in which La Casa di Venere srls deems the customer unsuitable, including, by way of example, the case of previous violations of the conditions of the contract for online purchases on the Site or for any other legitimate reason, especially if the customer has been involved in fraudulent activities of any kind.
5. Sales prices
5.1 Unless otherwise indicated in writing, all prices of the Products and shipping and delivery costs indicated on the website and in the Order are to be considered VAT included and expressed in Euros. The validity of the prices indicated is always and only that indicated by the website at the time of transmission of the Order via the Internet. The prices of the Products and shipping and delivery costs may vary without prior notice. Therefore, make sure of the final sale price before submitting the relevant Order.
5.2 The products may also be shipped from foreign countries or from companies other than La Casa di Venere srls, from suppliers directly or from partner companies.
The prices of the Products and the shipping and delivery costs indicated on the website and in the Order, unless otherwise specified, are to be considered not inclusive of any costs related to customs duties and related taxes if the shipment takes place in non-EU countries or in countries where the current legislation provides for import charges.
5.3 These costs are therefore borne by the Customer and must be paid directly upon delivery of the Products, according to the instructions specified in the Order Confirmation.
6. Payment methods
To pay the price of the Products and the related shipping and delivery costs, you can follow one of the methods indicated in the order form on the site and which are summarized below.
6.1 Payment on delivery.
Our site allows payment directly upon delivery of the product to the courier. This formula is only permitted for shipments in Italy. The customer must therefore pay for the product and the shipping costs increased by the cost of the cash on delivery service as indicated during the purchase phase. Payment can only be made in cash upon delivery of the package.
6.2 Credit cards and prepaid cards.
Our site accepts payments with credit cards only through the PayPal platform. If you do not have a PayPal account, you can make an occasional payment with a credit or prepaid card through the website www.paypal.com. www.tuttocapelliestetica.com does not manage payments with credit cards directly. Even through payment with PayPal, www.tuttocapelliestetica.com will never enter into any relationship with the data of your credit or prepaid card as the payment is managed through PayPal.
6.3 PayPal.
6.2.1 If you have a PayPal account, our site gives you the possibility to make payments directly using the email and password with which you registered on www.paypal.com.
6.4 At no time during the purchase process is our site able to know the information relating to your credit card (for example, the credit card number or its expiration date), transmitted via a connection protected by an encrypted protocol directly to the site of the entity that manages the electronic payment (bank or Paypal). No computer archive of the Seller will store such data.
6.5 Under no circumstances can the Seller therefore be held responsible for any fraudulent or improper use of credit and prepaid cards by third parties.
6.6 It is not permitted to collect from our physical stores, even at the customer's request.
7. Shipments and delivery of products
7.1 Each shipment contains:
the product(s) ordered;
the relevant transport document/accompanying invoice/receipt;
any accompanying documentation required based on the country of shipment
any information and marketing material.
7.2 The delivery of the Products purchased through the Seller's website can take place in different ways.
7.3 Home delivery of the Customer
7.3.1 The purchased products will be delivered by the courier identified by the Seller to the shipping address indicated by the Customer on the Order with shipment. See the Shipping section for additional information on costs, times and shipping methods and countries served.
7.3.2 Upon receipt of the goods at your home, we ask you to check the integrity of the packages at the time of delivery by the courier. In the event of anomalies, you must have the courier detect and note them exactly and reject the delivery. Otherwise, the possibility of asserting your rights in this regard will lapse.
8. Right of withdrawal
8.1 Only if the Customer who signs the contract is a Consumer (this definition means any natural person who acts on the site for purposes other than any business or professional activity carried out), will he/she have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within fourteen (14) working days, starting from the day of receipt of the products purchased on the website.
8.2 To exercise the right of withdrawal you have two options. If you are a registered user you must log in after authenticating yourself with your username and password to the My Account section of the site. Here you will find the appropriate RETURNS and RETURN menu where you can find out the procedure for withdrawing from the contract or reporting an error in shipping. At the bottom of the site there is a guide on how to return the product.
8.3 When sending the Online Return request you will receive all the information necessary for returning the Products.
8.4 The right of withdrawal is subject to the following conditions:
Returned Products must be returned in their entirety and not on parts or components of them even in the case of kits;
Products without a WARRANTY SEAL are not subject to the right of direct withdrawal but are at the discretion of the seller;
the returned Products must not have been used, opened or with a broken warranty seal.
the returned Products must be returned in their original packaging;
the returned Products must be sent to the Seller in a single shipment. The Seller reserves the right not to accept Products from the same Order returned and shipped at different times;
the returned Products must be delivered to the courier within fourteen (14) working days from the date on which you received the products;
in cases where the Seller, in exchange for the purchase of a specific package of Products, offers the possibility of purchasing them at a lower price than that which would normally be charged by purchasing them individually (e.g. 5x4, 3x2 etc.), the right of withdrawal may also be exercised by returning only some of the purchased products: in this case the price will be recalculated taking as a reference the price normally charged for the purchase of the single product. In all other cases (e.g. combined sales, prize operations etc. etc.) the right of withdrawal may only be exercised by returning all the Products purchased, thus excluding any partial exclusion.
8.5 If the right of withdrawal is exercised by you in accordance with the previous conditions (paragraph 8.4), the Seller is required to refund the sums paid by the customer no later than 30 days from the material receipt by the Seller of the returned products. Normally, the re-crediting by La Casa di Venere of the amount initially withdrawn occurs very quickly. For refunds we use only and exclusively paypal.
8.6 In the event of a return, the only costs you will have to pay will be the initial shipping costs for the order of the purchased products.
8.7 Our website undertakes to also cover the initial shipping costs of the Products exclusively in the event of damage to them due to transport or errors in shipping by the Seller itself. Only in these cases, the Seller will also refund you the amount you paid for shipping costs. The Seller will send an express courier to collect the Product from the address indicated by you.
8.8 For the return, you must use exclusively the Courier indicated by the Seller in the Online Return Form: in this way you will not have to personally pay the costs you will have to pay for returning the purchased products because such payment will be made, on your behalf, directly by the Seller. Subsequently, the Seller, except as provided in the previous point 8.7 and for cases of return due to a product defect, will withhold from the refund due to you a lump sum equal to the cost previously incurred by you for shipping and delivery to your home of the purchased products or the shipping costs normally envisaged for the Country of delivery. Furthermore, from the moment of return of the purchased products to the carrier indicated by the Seller in the online return form, the Seller exempts you from any liability in the event of loss or damage to the products during transport.
8.9 In the event of exercising the right of withdrawal, the Seller will provide the corresponding refund, within 30 days from the date of receipt by the same of the Products returned according to the methods indicated above, by crediting the amount to be refunded ONLY AND EXCLUSIVELY BY PAYPAL.
8.11 In the event of exercising the right of withdrawal without complying with the methods indicated above (e.g. beyond the 14 days provided for by law, or without having filled out the online return form, etc.), the Seller will resend the purchased Products to you, also charging you for the additional shipping costs.
9. Communications to the customer
The Customer acknowledges, accepts and gives his consent to the fact that all communications, notifications, attestations, information, reports and in any case any documentation on the operations carried out, relating to the purchase of the Products, will be sent to the email address indicated at the time of registration, with the possibility of downloading the information on a durable medium in the ways and within the limits provided for by the Site.
10. Privacy
You can obtain information on how we process your personal data by accessing our Privacy Policy.
11. Applicable law, dispute resolution and competent court
11.1 These General Conditions of Sale are governed by Italian law and will be interpreted in accordance with it, without prejudice to any different prevailing mandatory rule of the country of habitual residence and of the Customer. Consequently, the interpretation, execution and resolution of the General Conditions of Sale are subject exclusively to Italian law and any disputes inherent and/or consequent to the same must be resolved exclusively by the Italian judicial authority. In particular, if the Customer is a Consumer, any disputes must be resolved by the court of the place of domicile or residence of the same in accordance with the applicable law or, at the consumer's choice in the event of action taken by the consumer himself, by the Court of Paola. If the Customer acts in the exercise of his entrepreneurial, commercial, artisanal or professional activity, the parties consensually establish the exclusive jurisdiction of the Court of Cosenza.
12. Modification and update
The Seller may make changes or amendments to these General Conditions of Sale at any time. Therefore, the Customer will be required to accept exclusively the General Conditions of Sale in force at the time of the relevant purchase. The new General Conditions of Sale will be effective from the date of publication on the site and will be valid for purchase orders submitted after that date.
Last updated 08/05/2018